$0 no payment card
A real company workspace for a small team using the basic available tools.
- 3 active logins
- 25 active jobs
- 500 MB file storage
- Basic features marked Free and currently available
- No automatic conversion to a paid plan
Billing, cancellation, and refunds
Know the price, limit, renewal, and exit before paying.
This policy states the standard commercial terms for CMD Ops Free and Team plans. A final purchase summary or signed Order Form will show the exact amount and timing before any charge is authorized.
Effective and last updated: September 5, 2026
$79 per month
More room and the paid capabilities that are identified as working and included at the time of purchase.
- $79 monthly or $790 annually
- 10 active logins included
- 10 GB file storage
- $6 per additional active login per month
- $60 per additional active login on an annual plan
Written scope
Company-specific workflows, portals, integrations, migration, or managed support are priced separately.
- Statement of work controls
- Scope and acceptance defined first
- Vendor and usage charges identified
- No custom charge without written approval
- Not included automatically in Team
How the limits work
No surprise usage bill.
CMD Ops does not silently turn an exceeded plan limit into an overage charge.
Active logins
An active login is an active company membership that can sign in. The company owner counts. Inactive employees, customer records, vendor records, and pending invitations do not count until activated. Team includes 10; each additional active login is $6 per month or $60 per annual term.
Active jobs
On Free, a job in pending, future, scheduled, active, or hold status counts toward the 25-active-job limit. Completed, closed, or canceled jobs do not count. When the limit is reached, existing records remain available, but another active job requires closing an existing job or moving to Team.
Storage
Stored files count toward 500 MB on Free and 10 GB on Team. We will show usage and warn before the limit when practical. At the limit, existing files remain available but new uploads stop until files are removed or additional capacity is accepted in writing. Storage is never added as a surprise charge.
Working paid features
Team includes only paid features clearly marked as available and included in the purchase summary. A locked panel, beta, preview, roadmap item, custom integration, or "coming later" label is not a purchased feature. If a feature needs a separate fee or scope, CMD Ops will disclose that before activation.
Orders and renewals
The account owner approves each paid commitment.
Owner-authorized purchase
Only a company owner or an authorized administrator may start or change a paid plan. Before a charge, CMD Ops or a written Order Form will disclose the plan, included quantity, added logins, billing interval, amount due now, tax, renewal date, cancellation method, and accepted terms. Adding a payment method alone does not authorize an undisclosed charge.
This policy does not represent that self-service checkout, a billing portal, or any particular payment method is currently live.
Monthly Team
Monthly Team is $79 plus $6 for each active login above the included 10, plus applicable tax. It renews each month until canceled. An approved mid-cycle upgrade or added login may be prorated for the remaining days, but the exact immediate charge must be shown before confirmation.
Annual Team
Annual Team is $790 charged in advance for 12 months, plus $60 for each approved active login above the included 10, plus applicable tax. The annual plan renews for another 12 months at the then-current disclosed rate unless canceled before the renewal date. The stated annual price equals 10 monthly base payments.
We will send the billing contact a renewal reminder at least 30 days before an annual renewal. The account owner remains responsible for keeping the billing contact current.
Plan and quantity changes
An upgrade or added login takes effect only after an owner or authorized administrator accepts the price and any proration. Removing an added login, moving from annual to monthly, or downgrading to Free takes effect at the end of the current paid period unless we agree to an earlier effective date. We do not charge for a pending invitation.
Prices and taxes
Prices are stated in U.S. dollars and exclude sales, use, value-added, or similar taxes unless expressly shown otherwise. The customer is responsible for applicable taxes other than taxes on Clear Frameworks' income. A tax-exempt customer must provide valid documentation before the charge when required.
A price change does not alter an already paid period. We will give at least 30 days' notice before a new standard price applies to a renewal.
Invoices and payment records
The billing contact will receive or may request a retainable invoice or receipt showing the plan, amount, tax, payment status, and service period. Payment processors handle full card or bank credentials; CMD Ops keeps the provider identifiers and transaction records needed to administer the account.
Failed payments and cancellation
Payment trouble does not erase the work.
Failed payment
If a payment fails, we will notify the billing contact and allow a seven-day grace period to correct it. We may retry an authorized payment method during that period. If payment remains unresolved 14 days after the due date, Team may move to Free after a final notice. We will not delete company records merely because payment failed.
How to cancel renewal
The company owner may cancel by emailing hello@retehost.com. If CMD Ops later offers online enrollment or account billing controls, cancellation will also be available through an online method at least as direct as enrollment. We will confirm the effective date in writing.
Cancellation stops the next renewal and normally takes effect at the end of the already paid period. There is no cancellation fee for Team.
Downgrade and preservation
At the end of Team, the company moves to Free unless the owner separately requests account deletion. The owner may select the three logins that stay active. If no selection is made, the owner remains active and other memberships may become inactive until the owner selects up to two more.
If the company has more than 25 active jobs, it can review and export them but cannot activate another job until it is within the Free limit. Files above 500 MB and paid-feature records remain readable or exportable during the transition, but new uploads and paid-feature actions may stop. A downgrade does not automatically delete jobs, time, files, or other company records.
Account deletion is separate
Canceling Team does not delete the company. A verified company owner must separately request account deletion. The Privacy Policy describes the recovery, deletion, and backup schedule. Standard exports remain available during the applicable transition period.
Refunds and corrections
A short protection window, then clear prepaid terms.
Monthly payments
Monthly Team payments and approved added-login charges are non-refundable after the paid period begins, except for a duplicate or incorrect charge, a verified failure to provide the purchased service that we cannot reasonably correct, or when law requires a refund. Cancel before renewal to avoid the next monthly charge.
First annual purchase
A company may request a full refund of its first annual Team payment within 30 calendar days after that initial annual charge. This guarantee applies once per company. We may first verify the company owner and deactivate annual paid access when the refund is issued.
Annual renewals
A company may request a full refund of an annual renewal within seven calendar days after the renewal charge. After that window, annual payments are non-refundable and are not prorated for an unused portion, except for an incorrect charge, an uncured failure to provide the purchased service, or when law requires otherwise.
How to request a refund
Email hello@retehost.com with the company name, billing email, charge date, and reason. Do not send a full card number. Approved refunds return to the original payment method; provider and bank processing time determines when funds appear.
Custom work
Custom discovery, implementation, integration, migration, training, and managed support are not part of Team. The signed statement of work controls deposits, milestones, minimum terms, cancellation, acceptance, refunds, ownership, vendor charges, and support for custom work.
Questions and billing disputes
Contact hello@retehost.com. Please raise a suspected billing error promptly so we can investigate before a renewal or payment-provider dispute. Contacting us does not waive any right that cannot lawfully be waived.